Responsible Gambling

We are committed to safer play and player protection. We want you to enjoy controlled, informed gaming and to make sure play remains fun and within your limits. If you ever feel your gambling is becoming a problem, we will work with you and point you to practical tools and trusted support so you can take control quickly and confidentially.

Our player protection principles

We promote clear rules, easy-to-use controls and early intervention. We monitor account activity for signs of harm and follow up when behaviour suggests risk. We respect privacy and handle all checks and communications sensitively. Our aim is to support responsible decisions and prevent harm, not to judge.

Activity-control tools

You can control play directly from your account. Available tools include deposit limits, loss limits, wager limits, session time-outs and reality checks. These options are immediate to apply and can be changed from your Responsible Gambling section - some increases are subject to a cooling-off period for your protection.

Deposit limits

Set daily, weekly and monthly deposit limits to manage how much you add to your account. Limits take effect straight away and can be lowered at any time. Increasing a limit may require a 24-hour wait before it applies.

Loss and wager limits

Loss limits let you cap net losses over a chosen period. Wager limits restrict the amount you can stake in a single session or over time. Use both if you want firm control over spending.

Time limits and session controls

Use session time-outs to pause play for a set period, or set regular reality checks that remind you how long you have been playing. Account breaks and short exclusions are useful if you need immediate distance from gambling.

Self-exclusion

If you need a longer break, you can self-exclude for a defined period or permanently. Self-exclusion removes access to your account and stops marketing communications. For UK players you can also register with national self-exclusion services such as GamStop for site-wide protection.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing money to play, hiding activity, neglecting work or family responsibilities, or spending more time online than intended. If you recognise any of these signs in yourself or someone close to you, consider using our controls or speaking to support.

Keeping play under control - practical tips

Set realistic deposit and time limits, leave cards at home, schedule regular breaks, avoid gambling when stressed or tired and only use money you can afford to lose. Discuss limits with someone you trust and use our reality checks to stay aware of play time and spend.

Professional help and support organisations

If you need extra help, contact our support team via live chat or [email protected] and we will guide you confidentially. You can also reach specialist UK organisations for advice and treatment, including GamCare, GambleAware, NHS Gambling Support and GamStop. These services provide confidential advice, counselling and referral to local treatment where needed.